The records we keep, and how to access them.

In terms of PAIA and POPIA, the head of a private body is the Information Officer by default — responsible for Univio's compliance, handling data subject and access requests, and liaising with the Information Regulator.

If you have any concern about how your information is handled, contact the Information Officer first. If you remain unsatisfied, you can complain to the Information Regulator of South Africa at inforeg@justice.gov.za or inforegulator.org.za.

The following are available automatically, without a formal request: our Privacy Notice, this PAIA Manual, general information about Univio's service, and the Information Officer's contact details.

Beyond that, we hold these categories of records:

These are published and free to anyone, with no formal request needed:

• This PAIA Manual — univio.co.za/paia
• Our Privacy Notice — univio.co.za/privacy
• General information about Univio's service, available on our website
• The Information Officer's contact details (above)

• Banking or financial account information
• Identity document or passport numbers
• Home or street address (we hold province only)
• Special personal information — race, health, religion, political opinions or biometric data

Any person — including learners, parents or guardians, institutions, or third parties — may request access to records held by Univio under Section 18 of PAIA.

1. Email privacy@univio.co.za with the subject line "PAIA Access Request", including your full name and contact details, a description of the record(s) you want, and the form you'd like to receive them in.
2. We acknowledge receipt within 3 business days and assign a reference number.
3. We decide whether to grant or refuse access within 30 days (extendable by up to 30 more days for voluminous or complex requests).
4. If refused, you may submit an internal appeal within 30 days, addressed to the Information Officer with the subject line "PAIA Internal Appeal."

Requests by data subjects for their own personal information are free of charge. A fee may apply to other requests, and you'll be told about it before we process the request — you can raise financial hardship for a fee waiver.

A request may be refused where:

• the record contains a third party's personal information without their consent;
• disclosure would unreasonably invade a third party's privacy;
• the record is subject to legal privilege;
• the record doesn't exist or can't be found after a reasonable search; or
• the request is manifestly frivolous or vexatious.

This manual is available free of charge to anyone who requests it, and is published online at univio.co.za/paia. It will be reviewed at least annually, and whenever Univio's information holdings materially change, there's a change in applicable law, or the Information Officer changes.